Unable to analyse log files

I've now tested with a tablet, also on my home internet - same error message.
And I've done a factory reset of settings on my laptop - same error message still.

I don't understand the tech stuff, so any step-by-step instructions to overcome the problem when trying to 'analyse files' ? reminder that error message was number 28.

The 'use ipv6' checkbox is not ticked in my internet or network game settings.

I have now been connected via a different network (via mobile phone hotspot) and, as you predicted, I was indeed able to 'analyse log files' with no error 28.

So you were correct that the problem is with my home internet connection. Though I have not deliberately changed anything to cause the error to start a fortnight ago. I do not connect via a proxy. switching off windows defender firewall makes no difference. I've reset all pokerTH settings to factory. Any ideas how to fix it ?

Otherwise, what would be the implications of deleting the app and then downloading and re-installing it again ? Might that work ? Would I be able to be ridley97 still, with all my previous game history intact ?

ridley97 wrote: Otherwise, what would be the implications of deleting the app and then downloading and re-installing it again ? Might that work ? Would I be able to be ridley97 still, with all my previous game history intact ?

As it worked with your phone's connection so no need to delete or reinstall , you have to check your router settings or with your ISP.