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Account is blocked

Posted: Fri Jan 26, 2024 3:18 pm
by spector
I'm new here and I try to log in and I get the message that my account is blocked. I would like to know what to do and how to avoid this discomfort. :?:

Re: Account is blocked

Posted: Fri Jan 26, 2024 4:25 pm
by boehmi
Hi,

please reset your password here

app.php/user/forgot_password

Please make sure that JavaScript is not blocked. After this, your game account should work.

Re: Account is blocked

Posted: Fri Jan 26, 2024 4:37 pm
by spector
The problem has not yet been resolved. I did the procedures

Re: Account is blocked

Posted: Fri Jan 26, 2024 6:57 pm
by boehmi
I fixed the remaining problem und it should work now.

Re: Account is blocked

Posted: Sun Feb 18, 2024 3:52 am
by halar
Tried a password reset multiple times. I can log in as guest but not as my user.

Re: Account is blocked

Posted: Sun Feb 18, 2024 1:40 pm
by boehmi
Something is blocking JavaScript on your end. Please reset your password on another browser or PC or disable whatever blocks the JavaScript.

Re: Account is blocked

Posted: Sun Feb 18, 2024 9:10 pm
by halar
I can login online, as I am here on the forum. I can't login with the client. It says Invalid login please check your username and password. I am using the same username and password that I used to login here. I went ahead and changed it here twice over two days thinking maybe the systems needed to sync up but it is still not working. I am copying and pasting my password out of notepad so I know im not mistyping anything. And again, I can log in as guest.

Re: Account is blocked

Posted: Mon Feb 19, 2024 12:06 am
by boehmi
Just do as I told you. There is no game account for you yet. If you want to know why, read this

viewtopic.php?p=10174#p10174

Re: Account is blocked

Posted: Sat Feb 24, 2024 8:48 am
by Preethi
spector wrote: Fri Jan 26, 2024 3:18 pm I'm new here and I try to log in and I get the message that my account is blocked. I would like to know what to do and how to avoid this discomfort. :?:
Hi friend
I am also new too.I don't know how to unblock.

Re: Account is blocked

Posted: Sat Feb 24, 2024 1:00 pm
by boehmi
Preethi wrote: Sat Feb 24, 2024 8:48 am Hi friend
I am also new too.I don't know how to unblock.
Your account looks fine to me. What is the exact error message you're getting?