Password issue

General PokerTH Issues
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JeffHG
Posts: 34
Joined: Wed Jan 02, 2019 12:00 am
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I changed my PokerTH.net password but all the PokerTH clients will only accept my old password.
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sp0ck
Posts: 688
Joined: Mon Mar 15, 2021 12:54 pm
Location: Flensburg
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Did you try to choose special characters? Not all characters are compatible with the ranking database.

Please reset your password again and choose less or no special characters.
JeffHG
Posts: 34
Joined: Wed Jan 02, 2019 12:00 am
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No special characters used, just a mixture of upper and lower case letters and numbers, 6 characters long.

EDIT: To be clear. the new password works on the website but the client apps will only accept the previous password.
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boehmi
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What OS and browser are you using? Have you tried another browser?
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boehmi
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I just tried it myself with a 6 letter/numbers password and it worked as expected. Please try again with a different browser.

If your password is not super secret and not used elsewhere, you can send it to me by PM an I'll change it for you.
JeffHG
Posts: 34
Joined: Wed Jan 02, 2019 12:00 am
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boehmi, I sent you a PM.
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boehmi
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I just tried it in a Win11 VM with the Edge browser and it worked there too. I can login into the website and with the client with the same new password.

Can you try on a different PC?
JeffHG
Posts: 34
Joined: Wed Jan 02, 2019 12:00 am
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I tried the following:

1. On a different Windows 10 PC (same household, therefore the same internet IP address).

2. My own PC, but running PokerTH 2.1.7 Widget/QML Appimage on Windows subsystem for Linux (also LibreWolf browser Appimage).

In both cases, I still have the same issue - the new password works on the web site but only the old password works on all the client apps (including the Web-client). This happens for both my JeffHG account and the test account I created (testuser).
JeffHG
Posts: 34
Joined: Wed Jan 02, 2019 12:00 am
Been thanked: 14 times

I managed to solve the problem.

I was changing my PokerTH password as follows:
User Control Panel -> Profile -> Edit account settings -> New password
Doing it this way changes my password for the PokerTH.net website but apparently not for the apps.

Instead I used the reset password link https://www.pokerth.net/app.php/user/forgot_password which changed the password for website and apps.
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sp0ck
Posts: 688
Joined: Mon Mar 15, 2021 12:54 pm
Location: Flensburg
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Hi JeffHG,

thank you for reporting this bug. It's fixed now.
You can change your password in the UCP section now.
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